Customer Video Stories

Grow the reputation of your ecommerce brand by collecting, editing and publishing  Video Stories from your customers.

  • Leverage video reviews - more authentic than written reviews.
  • Increate engagement on your website - website visitors love videos.
  • Improve conversion rates - video reviews create trust and loyalty.
  • Hire Shop Innovator to manage the review collection for you!

How It Works

The team at Shop Innovator uses a proven process to reach out to your customers and collect effective video reviews for your ecommerce brand.

Using a combination of emails, phone and in-person interviews, we create authentic video reviews that help increate the reputation of your brand online.

Why Video Reviews

Video reviews provide a more authentic and trustworthy representation of customer experiences compared to written reviews. By featuring real customers sharing their thoughts and opinions about products or services, you enhance the credibility of your ecommerce store.

Potential buyers are more likely to trust the opinions of fellow shoppers, leading to increased confidence in your brand.

Questions & Answers

Frequent questions about Customer Video Stories program.

What is your experience with producing customer video reviews?

We have extensive experience in producing customer video reviews for various ecommerce businesses. Our team is skilled in capturing testimonials and creating compelling videos that highlight the positive experiences of your customers.

How do you ensure authenticity in customer video reviews?

Authenticity is crucial in customer video reviews. We take great care to create a comfortable and natural environment during the filming process. We guide customers in sharing their honest opinions and experiences genuinely. We believe in capturing real emotions and stories to resonate with your target audience.

What is the process for capturing and producing customer video reviews?

  1. Planning: We work with you to understand your goals, target audience, and desired messaging.
  2. Customer Selection: We help you identify customers who are willing to provide testimonials.
  3. Filming: We schedule and conduct interviews with the customers, ensuring they feel at ease during the process.
  4. Editing: Our team professionally edits the footage, selecting the most impactful moments to create engaging videos.
  5. Review: We share the edited videos with you for feedback and revisions, if necessary.
  6. Delivery: Once approved, we deliver the final videos in the desired format for use on your website, YouTube and other marketing channels.

How long does the production process typically take?

The timeline depends on the scale and complexity of the project. It includes factors such as the number of customer interviews, location logistics, and post-production requirements. We will provide you with a detailed timeline once we understand the scope of your project. Typically, we can produce customer video reviews within 2 to 8 weeks.

What is the cost associated with creating customer video reviews?

The cost varies based on several factors, including the number of videos, filming locations and editing requirements. We can provide you with a quote once we have a clear understanding of your specific needs. Please contact us for a free consultation to see if we can work together.

Why work with Shop Innovator?

We have 15+ years of experience building and promoting hundreds of Shopify stores, that cater to thousands of website visitors. Our Customer Video Stories program is designed for companies that depend on a steady growth of their online presence. Get in touch to find out how we can support your ecommerce operation.