Services

Customer Video Stories

Grow the reputation of your ecommerce brand by collecting, editing and publishing Video Stories from your customers.

How it WorksRequest Details
  • Leverage video reviews - more authentic than written reviews
  • Boost brand engagement - website visitors love videos
  • Improve conversion rates - video reviews create trust and loyalty
Details FAQs

How It Works

The team at Shop Innovator uses a proven process to reach out to your customers and collect effective video reviews for your ecommerce brand.

Using a combination of emails, phone and in-person interviews, we create authentic video reviews that help increate the reputation of your brand online.

Why Video Reviews

Video reviews provide a more authentic and trustworthy representation of customer experiences compared to written reviews. By featuring real customers sharing their thoughts and opinions about products or services, you enhance the credibility of your ecommerce store.

Potential buyers are more likely to trust the opinions of fellow shoppers, leading to increased confidence in your brand.

Questions & Answers

Frequent questions about Customer Video Stories program.

What is your experience with producing customer video reviews?

We have extensive experience in producing customer video reviews for various ecommerce businesses. Our team is skilled in capturing testimonials and creating compelling videos that highlight the positive experiences of your customers.

How do you ensure authenticity in customer video reviews?

Authenticity is crucial in customer video reviews. We take great care to create a comfortable and natural environment during the filming process. We guide customers in sharing their honest opinions and experiences genuinely. We believe in capturing real emotions and stories to resonate with your target audience.

What is the process for capturing and producing customer video reviews?

  1. Planning: We work with you to understand your goals, target audience, and desired messaging.
  2. Customer Selection: We help you identify customers who are willing to provide testimonials.
  3. Filming: We schedule and conduct interviews with the customers, ensuring they feel at ease during the process.
  4. Editing: Our team professionally edits the footage, selecting the most impactful moments to create engaging videos.
  5. Review: We share the edited videos with you for feedback and revisions, if necessary.
  6. Delivery: Once approved, we deliver the final videos in the desired format for use on your website, YouTube and other marketing channels.

How long does the production process typically take?

The timeline depends on the scale and complexity of the project. It includes factors such as the number of customer interviews, location logistics, and post-production requirements. We will provide you with a detailed timeline once we understand the scope of your project. Typically, we can produce customer video reviews within 2 to 8 weeks.

What is the cost associated with creating customer video reviews?

The cost varies based on several factors, including the number of videos, filming locations and editing requirements. We can provide you with a quote once we have a clear understanding of your specific needs. Please contact us for a free consultation to see if we can work together.

Why work with Shop Innovator?

We have 15+ years of experience building and promoting hundreds of Shopify stores, that cater to thousands of website visitors. Our Customer Video Stories program is designed for companies that depend on a steady growth of their online presence. Get in touch to find out how we can support your ecommerce operation.

How can the Customer Video Stories program help your brand?

If you're running an online store, you know how important it is to build trust with your customers. One effective way to do that is by collecting video reviews from your happy shoppers. These videos provide authentic feedback and have several benefits for your ecommerce business. 

Building Trust

Video reviews are incredibly trustworthy because they show real customers sharing their experiences with your products. Unlike written reviews, videos feel more genuine and credible. When potential buyers see happy customers talking positively about your products, it builds trust in your brand and encourages them to make a purchase.

Social Proof

People tend to follow the crowd, and video reviews provide powerful social proof. When potential customers see others praising your products in videos, it creates a sense of reassurance. This social proof convinces them that your products are worth buying, leading to increased sales and conversions.

Converting Shoppers

Video reviews have a significant impact on conversion rates. Seeing products in action through videos helps potential customers visualize themselves using those products. This visual demonstration increases their confidence in making a purchase, ultimately boosting conversion rates for your online store.

Engaging Customers

Videos are more engaging than text, and video reviews can captivate your audience. By incorporating these videos into your website, you create an interactive and enjoyable experience for visitors. Engaged visitors tend to spend more time exploring your products, increasing the likelihood of making a purchase.

Valuable Marketing Content

Video reviews provide valuable user-generated content that you can repurpose across various marketing channels. You can share these videos on social media, in email campaigns, and on product pages. User-generated content is highly relatable and resonates well with potential customers, leading to increased brand visibility and customer engagement.

Boosting SEO

Search engines love video content, and having video reviews can give your website an SEO boost. By optimizing your video reviews with relevant keywords and tags, you increase the chances of appearing in search engine results. This can drive organic traffic to your ecommerce store and attract new customers.

By leveraging the benefits of video reviews, you can enhance your brand's reputation, improve the customer experience, and drive more sales for your online store.

So reach out to the team at Shop Innovator to help you collect video reviews from your customers to help your business thrive!